Refund policy
All sales are final. Because boxers are a personal-care item, we don't accept returns or issue refunds for change of mind or any reason other than the two cases below.
60-Day Fit Guarantee
If the fit isn't right, we'll change it. Contact us within 60 days of delivery with your order number and the size you need, and we'll send a replacement in a different size at no charge. Don't send the original pair back — keep it. We can't accept worn garments for hygiene reasons.
One exchange per order. The guarantee covers fit only.
Defective, damaged or incorrect items
If your order arrives faulty, damaged, or isn't what you ordered, email us within 60 days of delivery with your order number and photos. We'll replace it or refund you in full — your choice. Nothing needs to be shipped back.
How to claim
Email team@suavewear.store with your order number, and either the size you need (fit) or photos of the problem (defect). We reply within 2 business days.
Refunds
Where a refund applies, it returns to the original payment method within 5–10 business days of approval. Original shipping charges are refunded only where the item was defective or incorrect.